The Rose Petal Shop | FAQ

If you can’t find the information you need on this website, or within this FAQ section, please contact us by email and we will be pleased to help you.

Totop Are you able to preserve my wedding bouquet?
Unfortunately we don't offer this service. Therefore we recommend www.preciouspetals.co.uk.
Totop What is the difference between freeze dried and preserved petals?
Freeze-dried rose petals are bio-degradable, light-weight, have a natural colour and are fragile. More importantly, they do not stain. These petals are colourfast for about 3 to 5 weeks provided they are kept in a dry, dark place. After this period, the rose petals may start to lose their colour. Preserved rose petals are also bio-degradable but feel softer and do not break into pieces. These petals have been coloured and therefore can stain. Provided they are kept in a dry, dark place, preserved rose petals can be kept for between 1 to 3 years. After this period, the rose petals may begin to lose their colour. We only supply real rose petals. All our products can be stored simply at room temperature. Storage in a fridge or freeze is not necessary.
Totop Are my personal details safe?
Your personal details will be treated with the utmost care and are secured against use by third parties. Your payment will be processed via Adyen, an extremely secure online server which also protects your information.
Totop If I am not satisfied with the delivered product, can I get my money back?
It is of course possible that the product was not to your full satisfaction or that it does not live up to your expectations at all ( in practice, this is rare )! In this case, you will be given a refund. A refund is not given on our B-choice mixed petals. See General Terms and Conditions for further details.
Totop I want to order rose petals, but I don’t know exactly how many to order?
1 liter of rose petals contains the following: Number: Circa 150-200 petals. This depends upon the colour and size. Weight: freeze-dried rose petals weigh 40-50 grams whereas preserved rose petals weigh 70-80 grams. Table decoration: a light scattering for 3 to 4 tables (8-10 people). Number of handfuls: 4 to 5 . Number of confetti bags: 5 to 7 (medium sized). Altar-aisle: a light scattering for circa 1 meter.
Totop I may not be at home when the delivery arrives. Is that a problem?
You have the option to fill in another delivery address on the order form in case you are not going to be at home (work, neighbours, etc.).
Totop If I purchase a large quantity, are the delivery costs also higher?
No, the delivery costs are always £5.95 for 'Economy delivery' and £9,95 for 'Priority delivery' when a quick delivery is required.
Totop I need some rose petals very quickly. Is this possible?
When you click on our webshop, you can see all the products which are in stock. If you want to buy these, you just have to fill in the desired delivery date and select 'Priority delivery'. Please bear in mind that delivery can take up 2 to 4 working days.
Totop Why are Sweet Colours’ products so much cheaper than those of similar suppliers?
We can offer our products at a very inexpensive price because of competitive procurement and the efficient use of modern machines.
Totop Can I order by phone?
Unfortunately, we don’t offer a payment service over the phone. The lack of this particular service is reflected in our low prices.
Totop If I order a large quantity, do I get a discount?
If you spend a minimum of €100 and buy two or more products, you will receive an attractive discount which can mount up to 20%. Email your order, ask for your discount code and profit from this additional benefit. You will receive your unique discount code by email. Fill this code in when you order and click on OK to activate the discount.
Totop Is the product still frozen when it is delivered to me and do I have to keep it in the freezer?
No. Once the roses have been freeze dried they are directly usable and are dry and soft as silk. To prolong their shelf life, they are best kept in a cool,dry and dark place.
Totop Do I have to order in advance?
No, not necessarily. However, if you do order in advance then we can guarantee that your desired colour will be delivered on the required date. When you buy directly from our online shop, you can always trace the stock availability specifications on the detail page. Please note that the delivery can take up to 10 working days.
Totop How long will the product last?
At Sweet Colours, you can be sure of receiving natural rose petals. Thanks to the freeze-dried process, you can enjoy them longer than normal - for several months or more. If freeze-dried rose petals are placed in direct sunlight, they will start to lose their colour in about 3 to 5 weeks. However, this is not the case for our preserved roses and rose petals. They are extremely colourfast because they have been coloured. These products can be kept for between 1 to 3 years provided they are kept in a dry, dark place. Only then will the preserved rose petals start to lose their colour.
Totop Do the prices quoted include VAT?
The quoted prices include VAT when delivered to consumers.