PLEASE NOTE: due to holiday closure, no emails will be answered and no orders will be sent until Monday 26th of October 2020. However, in the meantime, you can still place your order on our website!

Returning goods

Returning goods
We make every effort to supply good products, but if for whatever reason you are not satisfied with your purchased product, you can return it to us within 14 days. Once we have received the returned products, you will receive a refund. This only applies to the returned goods/products but not to delivery costs. The costs of product returns are to be covered by our customers themselves.

Refunds are only provided in the following circumstances:

  1. The product must still be in its original packaging.
  2. The product must not have been opened.
  3. The product must not be damaged.
  4. You need to return your products within 14 days past delivery date.

Sweet Colours does not provide refunds for:

  • A box containing mixed colours selected by the customer.
  • Incorrect completion of preferred delivery date.